Helping Your
Organization Do Better
Improved consumer satisfaction measurement directly benefits your organization by:
- Identifying what your organization does well and what needs improvement
- Providing reliable, high quality data to educate your supporters and funding sources about the impact of your programs
- Showing staff members how their interactions are affecting participants
- Keeping your program person-centered and participant-driven
- Tracking the impact of quality improvements
- Comparing your consumer satisfaction results to those of other organizations locally and nationally
- Creating a dynamic organizational culture based on knowing better and doing better